Frequently Asked Questions (FAQs)

About Our Services

1. What is pad printing?

Pad printing is a printing process that can transfer a 2D image onto a 3D object. This technique is particularly useful for printing on objects of irregular shapes and surfaces, making it ideal for items like promotional products, medical devices, and electronics.

2. What is flatbed UV printing?

Flatbed UV printing is a digital printing process that uses ultraviolet (UV) light to dry or cure ink as it is printed. This method allows for printing on a wide variety of surfaces, including plastic, glass, and wood. It’s perfect for high-quality, durable prints on flat or slightly curved surfaces.

3. What is laser marking?

Laser marking is a non-contact printing method that uses a laser to mark or engrave high-quality, precise images onto various materials. It’s suitable for metals, plastics, and ceramics, offering permanent marking solutions for serial numbers, barcodes, and logos.

Process and Materials

4. What materials can you print or mark on?

We can print or mark on a wide range of materials, including plastics, metals, ceramics, glass, and wood. If you have a specific material in mind, please contact us to discuss its compatibility with our printing and marking processes.

5. Can you match the color I need for my project?

Yes, for pad printing and flatbed UV printing, we can match colors based on the Pantone Matching System (PMS) to ensure we meet your project’s specific color requirements. For laser marking, the color alteration depends on the material’s reaction to the laser, which can vary.

Order and Production

6. What is the minimum order quantity?

Our minimum order quantity varies depending on the service and the specifics of your project. Please contact us with details of your project for more information.

7. How long does it take to complete an order?

Production times can vary based on the complexity of the project, the quantity ordered, and our current workload. Typically, orders are completed within 5-10 days from the final approval of the artwork. For more accurate timelines, please contact us with your project details.

8. Can I request a sample before placing a full order?

Yes, we can provide samples for a minimal charge. Sampling is a great way to ensure the final product meets your expectations. Please contact us to discuss your sample needs.

Pricing and Payment

9. How is pricing determined for each service?

Pricing is based on several factors, including the type of service (pad printing, flatbed UV printing, or laser marking), the complexity of the artwork, the number of colors involved, the material to be printed or marked on, and the quantity of the order. Please contact us for a detailed quote.

10. What payment methods do you accept?

We accept various payment methods, including credit cards and bank transfers. Payment terms can be discussed upon order confirmation.

Artwork and Design

11. What artwork file formats do you accept?

We prefer artwork in vector format (AI, EPS, or PDF), as these formats produce the best results. However, we can also accept high-resolution raster images (JPEG, PNG) for some projects. Please ensure all text is outlined and colors are specified using the Pantone Matching System (PMS) when applicable.

12. Can you help with design or artwork modifications?

Yes, we have a design team that can assist with your artwork or make necessary modifications to ensure it’s ready for printing or marking. Additional charges may apply for design services.

After Service

13. What is your policy on defects or errors?

We strive for perfection in every project, but if there are any defects or errors on our part, we will replace the affected products at no additional cost to you. Please report any issues within 5 business days of receiving your order.

14. Do you offer any guarantees or warranties?

We guarantee the quality of our workmanship and the performance of our printing and marking services. Specific warranties may vary depending on the material and service provided. Please contact us for more details.